My buddy drives a beautiful 2001 Porsche 996 Turbo, it is in mint and condition and his pride and joy. Recently we had been discussing about some new tires for it and what he should go with, regardless he decided to go with another set of Michelin Pilots so there really wasn’t too much excitement to go around. That was until he called me afterwards and told me what a nightmare it had turned into after the shop destroyed his rims putting on the new tires. Luckily for him, they were going to sort it out but it brought up lots of questions.
I won’t name the shop, because they are a reliable place but even the best shops and techs will have their off days. I will also say that it seems to be a common theme with wheels being damaged by shops. How you approach them after the incident will determine how things get resolved. Now I get it, you want to be angry and upset as this is your pride and joy (most likely) and they just damaged it. But the most important thing I can tell you to do, is to stay calm! Seriously, if you need it take a few deep breaths before you talk to anyone.
Next take pictures of all the damage. On that note, it’s good practice to take pictures of your vehicle before you take it to any shop for any reason, especially if it’s expensive or important to you. This is extremely important documentation, and should you need to go through litigation could save you.
Once you have pictures of the wheel damage, go back inside and politely ask for the manager. Explain to them the wheel damage and show them pictures from before hand (if you have them). Be realistic in your expectations, demanding brand new wheels probably isn’t going to fly. However requesting a repair and a discount on the services is reasonable and fairly common compensation for wheel damage.
Whatever you do, remember to stay calm.